| Aviation Clothing.com - Satisfaction Guarantee
At Aviation Clothing.com, your satisfaction is our first priority. In the unlikely event that you are dissatisfied with your purchase, please contact our Customer Service department via e-mail: orderinfo@aviationclothing.com.
Some regular priced items have a 30 day return policy. Clearance and closeout stock purchases are all FINAL sale, and no refund will be offered on such items. At the discretion of Aviation Clothing.com, some clearance and closeout items may be exchanged based on size, make, or brand changes.
Methods of Payment We accept most major credit cards including:
- Visa
- Discover
- American Express
- Sorry, no COD's
To place your order by phone, please call 1-714-283-4762.
U.S. Shipping & Delivery
Our items can be delivered anywhere within the U.S. (including Alaska/Hawaii) and Canada. All charges are in U.S. funds only.
Delivery Schedule
In stock items are typically shipped within the 48 states in 5-10 business days from the date your order is received. Estimated shipping arrival time is approximately 10-14 business days after the date your order is processed (Depending on your location and method of shipment).
Order Processing Time + Shipping Time = Total Delivery Time
International Shipping & Delivery
All charges are in U.S. funds only.
Aviation Clothing.com and the Aviation Clothing Company does not pay international shipping duties and taxes. All duties and taxes are the customer's responsibility. Purchasing or Donating via this site may also preclude you from receiving a tax benefit from your country of origin.
If you have any concerns regarding the placement of an order - please contact us via email at: orderinfo@aviationclothing.com
Sales Tax
Based on the recipient's mailing address, sales tax will only be collected in California at 7.75%.
Returns & Refunds
- Please ead this policy carefully as this is a binding agreement upon purchasing products from Aviation Clothing, effective May 21, 2008.
Customers wishing to return merchandise to Aviation Clothing.com must first contact us via email at: orderinfo@aviationclothing.com. Please include your order # and a brief explanation for the nature of your return.
RETURNS FOR CUSTOMER REASON - ONLY ACCEPTED WITHIN 7 DAYS OF DELIVERY.
All Alpha Industries or Knox Armory returns need an RMA# and will be returned to Alpha in TN. Please call us at 1-714-283-4762 to request the RMA# before returning, otherwise your item will NOT be accepted for refund.
RETURN FOR WRONG SIZE OR CHANGE OF COLOR: If you want to change size or color, you must pay both postage to return the item plus to have the new item shipped to you.
RETURN OF DEFECTIVE ITEM: Any defective items will be replaced postage paid by Aviation Clothing. If you refuse a replacement item, you will be charged a 20% restock fee plus postage to return the item.
Return items that are NOT Alpha Industries or Knox Armory will need an RAVC#. Please call us at 1-714-283-4762 to request the RAVC#. Once we have confirmed and emialed you the number, please mail your return item to this address:
Aviation Clothing.com
P.O. Box 84
Orange, CA 92856, U.S.A.
Attn: RAVC#
Please include a copy of your invoice and a brief description of the product defect with your returned merchandise. Allow 14 to 20 business days for processing returns.
If approved, you can expect your refund or exchange within one week from the time we receive your return. For credit card orders, please allow one to two statements for your credit to appear.
Shipping and Handling charges are not refundable for any return other than a Aviation Clothing.com shipping error.
Order Confirmations
After placing an order, you will receive an e-mail confirmation from Aviation Clothing.com. This e-mail will contain your confirmation number as well as your order number.
If there is a problem with your order, you will be contacted via e-mail with an explanation of the problem along with an e-mail address which can be used to contact one of our customer service specialists.
Secure Ordering
For your protection, all personal information transmitted to and from our site is secured using encryption and security technology known as Secure Socket Layer (SSL), which is among the best available software for secure e-commerce transactions.
SSL encrypts all of your personal information, including your credit card number, your name, and your address, so that the information cannot be read as it travels over the Internet.
Privacy Notice
At Aviation Clothing.com, we are committed to protecting your privacy. We use your personal information only to process orders and to provide a more personalized shopping experience for you, we never reveal your personaly identifiable information to anyone outside of our organization. When you order, we ask for your name, E-mail address, mailing address, phone number, and credit card number and expiration date. This allows us to process your order and notify you of your order status. (Note: Please double check your email address, fake or incorrectly entered email address keeps us from confirming your order or contacting you regarding backorders or issues with the delivery of your items.)
Contact Us
At Aviation Clothing.com, your satisfaction is our first priority.
You can reach us via:
e-mail: orderinfo@aviationclothing.com
Telephone: 1-714-283-4762
Fax: 1-714- 283-2782
Address: P.O. Box 84, Orange, CA 92856, U.S.A.
return to top |
